Shipping

At Ame Rain Designs LLC, we are committed to delivering your orders promptly and efficiently. Please take a moment to review our shipping policy to understand our process and timelines.

  1. Processing Time: We strive to ship all orders within 5 business days (Monday to Friday, excluding holidays) from the date of purchase. Once your order is placed and payment is confirmed, we will start processing it in the order it was received. 

  2. Free Shipping: We offer free shipping on all items when you spend $35 or more.

  3. Shipping Carriers: We primarily use USPS to ship items under 24 inches. Items over 24 inches will be shipped with UPS. We offer a variety of shipping options to provide flexibility and convenience to our customers. During the checkout process, you can select the shipping service that best suits your needs. Please note that we do not have control over the shipping carriers, and delivery times are subject to their respective terms and conditions.
  4. Shipping Rates: Shipping rates are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed at checkout, giving you full transparency before completing your purchase.
  5. Shipping Times: The estimated delivery times vary depending on the shipping carrier and service chosen. While most orders arrive within the estimated timeframe, some factors beyond our control, such as weather conditions or unforeseen delays, may affect delivery times.
  6. Tracking Information: Once your order is shipped, you will receive an email notification containing tracking information. This allows you to monitor the status of your shipment and stay informed about its expected delivery date.
  7. Order Modifications: If you need to make any changes to your order, such as updating your shipping address, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order is shipped, modifications may not be possible.
  8. Undeliverable Packages: In the event that a package is undeliverable due to an incorrect address or other issues, the customer will be responsible for any additional shipping charges incurred for re-delivery or package return.
  9. Lost or Damaged Packages: Please reach out to us immediately if you receive damaged or believe you have a lost package. We will help facilitate claims with shipping carriers on your behalf. Unfortunately, we are unable to overnight any missing/damaged/lost replacement packages. Please make sure you are building in enough time for your orders. We will re-ship within 3 business days with regular/standard shipping. The buyer can choose to upgrade to expedited shipping at their own cost.
  10. Incorrect Shipments: If we make a mistake or an item arrives to you with a defect, we will refund or replace within 3 business days with regular shipping. The buyer can choose to upgrade to expedited shipping at their own cost. You will be provided with a return label for any mistaken or defective items that must be returned within 7 business days.

If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to reach out to mayra@ameraindesigns.com

Updated: March 10th, 2024